Bought within the last 30 days – you can get a refund on a faulty product.
Bought within the last 6 months – you are entitled to have it repaired or replaced once. If the item still doesn’t work you should get a full refund.
Bought more than 6 months ago – you may still get a repair or replacement but you will only get a partial refund to reflect the use you’ve got out of the item. You’ll need to prove you didn’t cause the fault which may make it harder to get redress. These rights apply to items bought after 1st October 2015.
CrystalClear.co.uk has a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.
When buying or selling online, caution must always be exercised.
The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:
Yes you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Yes, we accept Paypal as a form of payment.
It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised. If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new credit card information to us for a particular order.
You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.
“Standard Shipping (3-5 days)” for consumer orders is £3.95 for orders under £35, or free for orders of £35 or more (excluding Ireland and Northern Ireland)
“Next Day Shipping (ordered before 3pm Mon-Thurs)” is £6.95, or free for consumer orders over £75 or more.
Shipping for professional trade orders is £10.80 inc VAT
Delivery is a next working day couriered service if the order is placed before 3pm Monday – Thursday, otherwise it will be next working day. However this is subject to availability and next day delivery cannot be guaranteed.