AGREED TERMS

1. Preliminaries 

1.1 These terms and conditions set out: 

(a) Your legal rights and responsibilities; 

(b) Our legal rights and responsibilities; and 

(c) Certain key information required by law. 

1.2 In these terms and conditions: 

(a) ‘We’, ‘us’ or ‘our’ means Crystal Clear International Limited; and 

(b) ‘You’ or ‘your’ means the person buying goods from us. 

1.3 If you have any questions about these terms or any orders you have placed, of if you would like these terms in another format (for example: audio; large print; or braille) please contact one of our representatives using the contact details set out below at clause 2.2. These terms may have changed since you last reviewed them. For a list of changes and when they were made, please contact info@crystalclear.co.uk

2. About us

2.1 Company details. Crystal Clear International Limited (company number 03093820) (we and us) is a company registered in England and Wales and our registered office is at 34 Rodney Street, Liverpool, Merseyside, L1 9AA. Our main trading address is 34 Rodney Street, Liverpool, Merseyside, L1 9AA. Our VAT number is 616 474 925. We operate the website www.crystalclear.co.uk. 

2.2 Contacting us. To contact us telephone our customer service team at 0151 709 7227 (option 5) or email info@crystalclear.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 19.2.

3. Our contract with you

3.1 Our contract. If you buy goods on our site you agree to be legally bound by these terms and conditions (Terms). These Terms apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing. These Terms shall be applied at the exclusion of all other terms and conditions. 

3.2 Consumers only. These Terms apply only if you are buying goods on our site as a consumer (i.e. for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and condition apply to such purchases, which can be accessed here. 

3.3 Entire Agreement clause. Save for our website terms and conditions, which can be accessed here [INSERT LINK WEBSITE TERMS AND CONDITIONS], and any specific terms which apply to certain goods, which can be accessed by visiting the relevant webpage for the goods at any time during the online checkout process, the Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3.4 Language. These Terms and the Contract are made only in the English language.

3.5 Your copy. You should print a copy of these Terms or save them to your computer for future reference.

4. Information we give you 

4.1 By law, the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. The key information we will provide will include: 

4.2 We will give you this information in a clear and understandable way. The key information will be provided to you along with the acknowledgement email (see clause 6.4 below). If you would like any further information in connection with the key information you may contact us using the contact details at the top of this page. 

4.3 The key information we give you by law forms part of this contract (as though it is set out in full here). If we must change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it. 

5. Your privacy and personal information 

5.1 Our Privacy Policy is available at https://crystalclear.co.uk/pages/privacy-policy. 

5.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 

6. Placing an order and its acceptance

6.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

6.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

6.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.4.

6.4 Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it (Confirmation Email), at which point a legally binding contract will be in place between you and us and we will dispatch the goods to you. 

6.5 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible. We may be unable to accept your order for one of a number of reasons including, but not limited to: the goods are unavailable; we cannot authorise your payment; you are not allowed to buy the goods from us (for example, because you are under age to order the selected goods); we are not allowed to sell the goods to you; you have ordered too many goods; or there has been a mistake on the pricing or description of the goods. 

6.6 Sometimes we reject orders. Sometimes we reject orders, for example, because: a product is unexpectedly out of stock; because we can’t verify your age (where the product is age-restricted); or because a credit reference we have obtained is unsatisfactory or because the product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid. 

7. Nature of our goods

7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality. 

7.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. 

7.3 While we try to make sure that: 

(a) all weights, sizes and measurements set out in our website are as accurate as possible, there may be a small tolerance of up to [insert] in such weights, sizes and measurements; and 

(b) the colours of our goods are reproduced as accurately as possible in the brochure, the actual colours that you see on delivery may vary slightly. 

7.4 The packaging of your Goods may vary from that shown on images on our site.

7.5 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

7.6 We are under a legal duty to supply you with goods that are in conformity with this contract. 

7.7 Any goods sold at discount prices, as remnants or as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. 

7.8 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case: 

(a) we will let you know if we intend to do this but this may not always be possible; and 

(b) you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for. 

8. Right to cancel 

8.1 You have the right to cancel this contract within 14 days without giving any reason.  

8.2 However, this cancellation right does not apply if:

(a) the product packaging has been opened and/or the product used; or 

(b) any Goods which become mixed inseparably with other items after their delivery.

8.3 The cancellation period will expire after 14 days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

8.4 In order to cancel an order, you must inform us of your decision to cancel the Contact. You can email us at shop@crystalclear.co.uk or by post to 34 Rodney Street, Liverpool, Merseyside, L1 9AA.  When emailing us or writing to us please include details of your order to help us to identify it. You may use the model cancellation form attached to this contract, but it is not obligatory. 

8.5 If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.  

9. Effects of cancellation 

9.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in respect of the cancelled or rejected Goods. 

9.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 

9.3 We will make the reimbursement without undue delay, and not later than: 

(a) 14 days after the day we received back from you any goods supplied; or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 

9.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

9.5 If you have received the goods: 

(a) you shall send back the goods, in the same condition in which they were received, to 34 Rodney Street, Liverpool, Merseyside, L1 9AA without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired; 

(b) you must complete the returns note which you will receive along with the Goods. The Goods must be returned with the returns notice; 

(c) you will have to bear the direct cost of returning the goods to us. 

9.6 If the goods have not been dispatched prior to your cancellation we will reimburse you in accordance with clause 9.3 above. 

9.7 Unless the Goods are faulty, the Goods must be returned unopened and in their original packaging. 

9.8 Time shall be of the essence for any time periods set out in this clause 9. 

10. Delivery, transfer of risk and title

10.1 We use a number of different service providers to deliver your goods. Information on delivery options and costs will be provided to you before you place your order and can also be found on our website at https://crystalclear.co.uk/delivery-and-returns/. During the online checkout process, you will be given available delivery options to choose from. 

10.2 The estimated date for delivery of the Goods is set out in the Confirmation Email (see clause 6.4 above). 

10.3 Occasionally our delivery to you may be affected by an Event Outside Our Control. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date of delivery. See clause 18 for our responsibilities when this happens.

10.4 Delivery will take place at the address specified by you when you placed your order with us. 

10.5 If nobody is available to take delivery, please contact us using the contact details at top of this page. 

10.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will: 

(a) let you know; 

(b) cancel your order; and 

(c) give you a refund. 

10.7 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods. 

10.8 We may deliver your goods in instalments. 

11. International delivery

11.1 We deliver to all countries located in the EU and those detailed on our webpage – https://crystalclear.co.uk/delivery-and-returns/. (International Delivery Destinations). However, there are restrictions on some Goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering Goods. 

11.2 If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  

11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.4 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

12. Price of goods and delivery charges

12.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 12.5, for what happens if we discover an error in the price of Goods you ordered.

12.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

12.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

12.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges webpage - https://crystalclear.co.uk/delivery-and-returns/.

12.5 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

13. How to pay

13.1 You can pay for Goods using a debit card or credit card. We accept the following cards: Visa (credit and debit), Mastercard (credit and debit), Maestro and American Express. 

13.2 Payment for the Goods and all applicable delivery charges must be made at the point of sale.

13.3 You can also pay for your Goods via Klarna Business and Clearpay. Please refer to https://crystalclear.co.uk/paymentmethods/ in respect of orders placed by via Klarna Business and Clearpay. 

13.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 5) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 

13.5 Your credit card or debit card will only be charged when the goods are dispatched. 

13.6 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via: Verified by Visa; Mastercard SecureCode; or American Express Safe Key. 

13.7 If your payment is not received by us and you have already received the goods, you must: 

(a) pay for such goods as soon as possible and in any case within 14 days; or 

(b) return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return to us. 

13.8 If you do not pay for the goods and fail to return them in accordance with clause 13.7 we may collect the goods from you at your expense. We will try and contact you to let you know if we intend to do this. 

13.9 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clause 8. 

13.10 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage https://crystalclear.co.uk/delivery-and-returns/. 

13.11 If the Contract is ended, it will not affect our right to receive any money which you owe to us under the Contract. 

14. Faulty Goods 

14.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of these Terms. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 

(a) Contact us using the contact details at the top of these Terms; or 

(b) Visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. 

14.2 Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 

14.3 If your goods are faulty, please contact us using the contact details at the top of these Terms.  

15. Our warranty for the goods

15.1 The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK. 

15.2 We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:

(a) subject to clause 7, conform in all material respects with their description; and

(b) be free from material defects in design, material and workmanship;

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and. 

(d) be fit for any purpose held out by us.

15.3 Subject to clause 15.4, if:

(a) you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 15.2;

(b) we are given a reasonable opportunity of examining the Goods; and

(c) we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

15.4 We will not be liable for breach of the warranty set out in clause 15.2 if:

(a) you make any further use of the Goods after giving notice to us under clause 15.3;

(b) the defect arises as a result of us following any drawing, design or specification supplied by you;

(c) you alter or repair the Goods without our written consent;

(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(e) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

15.5 We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 15.2 to the extent set out in this clause 15.

15.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

15.7 These Terms also apply to any repaired or replacement Goods supplied by us to you.

16. Promotions 

16.1 From time to time, we may offer promotional or other incentives to Customers online. 

16.2 These promotions will be subject to their own set of terms and conditions which can be found here [INSERT HYPERLINK TO PROMOTIONAL PAGE]. 

17. Our liability: your attention is particularly drawn to this clause

17.1 References to liability in this clause 17 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

17.2 We only supply the Goods for personal use , and you agree not to use the Goods for any resale purposes.

17.3 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d) any other liability that cannot be limited or excluded by law.

17.4 Subject to clause 17.3, we will under no circumstances be liable to you for:

(a) losses that were not foreseeable to you and us when the contract was formed; 

(b) losses that were not caused by any breach on our part; 

(c) business losses; or 

(d) losses to non-consumers.  

17.5 Subject to clause 17.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 100% of the price of the Goods.

18. Events outside our control

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 

18.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

18.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

19. Communications between us

19.1 When we refer to "in writing" in these Terms, this includes email.

19.2 Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first-class post or other next working day delivery service, or email.

19.3 A notice is deemed to have been received: 

(a) if delivered by hand, at the time the notice is left at the proper address; 

(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or 

(c) if sent by email, at 9.00 am the next working day after transmission.

19.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 

19.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

20. Disputes 

20.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page. 

20.2 Our Complaints Handling Policy can be accessed here [INSERT LINK TO COMPLAINTS HANDLING POLICY]. 

21. General

21.1 Assignment and transfer.

(a) We may assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with our rights and obligations under the Contract but will always notify you in writing or by posting on this webpage if this happens.

(b) You may only assign, transfer, or otherwise deal with your rights or your obligations under the Contract to another person if we agree in writing.

21.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

21.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

21.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21.5 Third party rights. No one other than a party this contract has any right to enforce any term of this contract. 

21.6 Governing law and jurisdiction. The Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.