Delivery

Standard Delivery is free on orders over £50 (excluding Ireland and Northern Ireland) and is received between 2-5 working days.

Standard Delivery on orders under £50 is £6.00.

Our shipping couriers are pretty great with over 97% of parcels delivered on first attempted delivery, however, if you are awaiting your order to be delivered and think it should have arrived by now then please email info@crystalclear.co.uk with your order number, full name and delivery address, the customer care team will investigate the matter further for you.

You should automatically receive tracking automations from our delivery partner as soon as your order is dispatched. However, if need help with tracking or returns please email us.

Contact our Customer Care team on +44 (0) 0151 709 7227 or info@crystalclear.co.uk

Your first instance is to go to the place you purchased it from. If you have further issues please contact us on info@crystalclear.co.uk.

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.

You will also be able to view successful orders online via your Crystal Clear account.

Yes, we ship wherever we can! If you are unsure or have experienced difficulties with other couriers in the past, please contact us on info@crystalclear.co.uk and we will help answer any specific questions.

We offer standard International Shipping from £15.00. You will see your estimated shipping cost in your basket once you enter your address details. Please contact us on info@crystalclear.co.uk if you need further help.

Not that we know of, we can ship to almost all of the 195 countries in the world! Contact us if you’re unsure.

Yes, we always try, wherever possible, to use a trackable service internationally.

Usually your order will be below the duty threshold, however if there are duty/import tax costs involved after shipping you would be required to pay the balance to the authority.

CrystalClear.co.uk has a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:

1. If you’re using a public computer or terminal, always log out when you complete an online session.
2. www.crystalclear.co.uk will never email or call you to ask you to disclose or verify your credit card or bank account details.
3. If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to us for investigation immediately.
4. If you receive what you suspect is a ‘spoof’ crystalclear.co.uk e-mail, please report the incident to us.

Yes you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Yes, we accept Paypal as a form of payment.

Yes we do! If your Mobile, or Apple Device is optimised for Apple Pay you can checkout with this payment method.

Yes! We have partnered with Klarna, Clear Pay and Lay Buy to offer payments plans / delayed payment services.

Please be aware terms and conditions will differ depending on which company you decide to finance through. It is advised you check each of these before committing to any payment plans / delayed payment services.

It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised.

If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new payment card information to us or you may need to contact your bank or building society.

1. You have the right to cancel this Contract within 14 days without giving any reason. To exercise this right to cancel, you must inform us of your decision to cancel by sending an email to shop@crystalclear.co.uk within the 14 day period commencing the day after you received the Product.
2. To return the Product you must complete the returns note that you will find with the dispatch note, which you will receive when the Product is delivered to you. The Product you return must be unopened and in its original packaging, unless it is defective. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us.
3. If the Product is not defective, the price of the Product returned will be refunded to you in full. You will have to bear the cost of returning the goods.
4. If the Product is defective in any way, we will offer you an exchange or refund and pay the cost of the delivery and return charges.
5. When we receive the returned Product we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the Product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6. If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.

Your refund will be returned in the same method you paid originally. This excludes ApplePay which will be returned by Bank Transfer.

We process your refund within 48 hours from receipt of goods, it’s straightforward. You should see your refund reflected in your bank within 7-14 working days.