If you can’t resist glowing, fresh & youthful skin then Skin Points are the perfect way to get more for your money!

Your Skin Points will automatically start to accumulate as soon as you place your first order with us and sign up to our Newsletter. The more points you collect the more exclusive discounts & treats will arrive to your inbox!

As a member, you earn points that will give you different tiers & benefits.

On you anniversary date each year your points will be reset to 0 and you will then start accumulating new points and earning new rewards.

Tier 1, Skin Insider: 0-500 points.

• 15% off your first crystalclear.co.uk purchase.
• Free Standard Shipping with orders over £50+
• Gift with Purchase on your order over £90+.

 
Tier 2, Skin Expert: 501-1,000 points.

• All Tier 1 benefits
• Early access to new products launches.
• Free Telephone Skin Consultation with one of our Experts (15 minute consultation allocation).

 
Tier 3, Skin Guru: 1,001+

• All Tier 1 & 2 benefits.
• Free Next Day Shipping on all £50+ orders.
• Free Special Gift selected just for you to celebrate your Crystal Clear Skin Points anniversary. (valid once per year, with purchase).
• Free Birthday gift and/or discount code (valid once per year, with purchase).

In addition to this your points will be redeemable as cash discounts at crystalclear.co.uk checkout when making your future purchases at crystalclear.co.uk

You can join Crystal Clear Skin Points for free as soon as you’re ready to place your first order at crystalclear.co.uk.

Your points will automatically accumulate in your account and they’re then redeemable against various exclusive goodies!

To earn your Skin Points you must first enrol in Crystal Clear Skin Points membership.

You must also: be signed into your account when placing an order, customers can process orders by using a guest account however, points WILL NOT be applied to your account and cannot be applied at a later date – you must be signed into your user account at the time when making a purchase.

Crystal Points are ONLY available on purchases completed at crystalclear.co.uk – no other purchase, including high street retailers, official stockists and other online retailers will be opted into the Skin Points programme.

* All points are pending until your order ships, at which time they are fully matured. Points may be deduced if items are returned and refunded.

By signing up to Skin Points you are agreeing to our Terms & Conditions & Privacy Policy.

Points reset on the anniversary of when you initially signed up for Crystal Clear Skin Points programme and will continue to reset every 12 months.

E.G. You signed up on the 1st January, your points will reset each following year on the 1st January.

Standard Delivery is free on orders over £50 (excluding Ireland and Northern Ireland) and is received between 2-5 working days.

Standard Delivery on orders under £50 is £6.00.

Our shipping couriers are pretty great with over 97% of parcels delivered on first attempted delivery, however, if you are awaiting your order to be delivered and think it should have arrived by now then please email wheresmyorder@crystalclear.co.uk with your order number, full name and delivery address, the customer care team will investigate the matter further for you.

You should automatically receive tracking automations from our delivery partner as soon as your order is dispatched. However, if need help with tracking or returns please email wheresmyorder@crystalclear.co.uk

Yes! Select Next Day Delivery at checkout, this costs £6.95 and is available on orders placed before 2pm Monday - Friday.

Orders placed on Saturday and Sunday with next day delivery will be shipped the next working day.

Contact our Customer Care team on +44 (0) 0151 709 7227 or Info@crystalclear.co.uk and we will arrange for collection at your earliest convenience.

1. You have the right to cancel this Contract within 14 days without giving any reason. To exercise this right to cancel, you must inform us of your decision to cancel by sending an email to shop@crystalclear.co.uk within the 14 day period commencing the day after you received the Product.
2. To return the Product you must complete the returns note that you will find with the dispatch note, which you will receive when the Product is delivered to you. The Product you return must be unopened and in its original packaging, unless it is defective. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us.
3. If the Product is not defective, the price of the Product returned will be refunded to you in full. You will have to bear the cost of returning the goods.
4. If the Product is defective in any way, we will offer you an exchange or refund and pay the cost of the delivery and return charges.
5. When we receive the returned Product we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the Product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6. If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.

Your first instance is to go to the place you purchased it from. If you have further issues please contact us on info@crystalclear.co.uk.

Your refund will be returned in the same method you paid originally. This excludes ApplePay which will be returned by Bank Transfer.

We process your refund within 48 hours from receipt of goods, it’s straightforward. You should see your refund reflected in your bank within 7-14 working days.

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.

You will also be able to view successful orders online via your Crystal Clear Account.

Yes, we ship wherever we can! If you are unsure or have experienced difficulties with other couriers in the past, please contact us on live chat or info@crystalclear.co.uk and we will help answer any specific questions!

Not that we know of, we can ship to almost all of the 195 countries in the world! Contact us if you’re unsure!

We offer standard International Shipping at £15.00.

Yes, we always try, wherever possible, to use a trackable service internationally.

Usually your order will be below the duty threshold, however if there are duty/import tax costs involved after shipping you would be required to pay the balance to the authority.

CrystalClear.co.uk has a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:

1. If you’re using a public computer or terminal, always log out when you complete an online session.
2. www.crystalclear.co.uk will never email or call you to ask you to disclose or verify your credit card or bank account details.
3. If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to us for investigation immediately.
4. If you receive what you suspect is a ‘spoof’ crystalclear.co.uk e-mail, please report the incident to us.

Yes you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Yes, we accept Paypal as a form of payment.

Yes we do! If your Mobile, or Apple Device is optimised for Apple Pay you can checkout with this payment method.

Yes! We have partnered with Klarna, Clear Pay and Lay Buy to offer payments plans / delayed payment services.

Please be aware terms and conditions will differ depending on which company you decide to finance through. It is advised you check each of these before committing to any payment plans / delayed payment services.

It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised.

If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new payment card information to us or you may need to contact your bank or building society.

Call us on 0151 709 7227 or visit pro.crystalclear.co.ul

If you are interested in becoming a Crystal Clear distributor please email info@crystalclear.co.uk

For any press related enquiries please contact email our Marketing Team on info@crystalclear.co.uk or call 0151 709 7227

If you have question about the products in your order or have further questions about a product before purchasing please email info@crystalclear.co.uk.

Crystal Clear International Limitd, 34 Rodney Street, Liverpool, L1 9AA

You can email us at info@crystalclear.co.uk